Job Id: 1799
Tnext Communication Inc
tnexthr@gmail.com
January 12, 2023Etobicoke
Canada
Full Time
Design and implement customer service representatives’ workplace policies by establishing standards and procedures, measuring results against standards, and making necessary adjustments.
Completes operational requirements by scheduling and assigning customer service reps, following up on work results, and creating monthly company profit/loss reports, as well as job reports.
Supervise the work of customer service representatives, ensuring client satisfaction and observance of Tnext Communication policies.
Keeps management informed by reviewing and analyzing special reports, summarizing information, sales volumes and identifying trends.
Maintains customer service results by coaching, counselling, and disciplining employees, planning, monitoring, and appraising job results.
Achieves financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.
Provides a high level of phone confidence & professionalism in all modes of communication with internal or external customers.
Provide leadership to develop skills related to providing rigorous, timely and professional customer service. Resolve and train other customer service representatives on escalating calls, emails or cases to ensure a positive customer experience.
Ability to manage multiple levels from low to high-priority tasks ensuring all deadlines are met.
Identify and provide interactive and retroactive coaching and quality improvement sessions that include policies and procedures, sales techniques and other beneficial professional development.
Ensure timely and consistent communication through meetings, SalesForce, email, or other methods with the staff of other departments.
Maintains office efficiency by organizing office tools such as computers, telephones, and other necessary equipment.
Maintain professional and technical knowledge by attending educational workshops, reviewing publications, establishing personal networks, and participating in professional groups.
Salary: $29 per hour
Full-time permanent opportunity
Qualifications:
High-school diploma
1+ years of experience
Send your resume to tnexthr@gmail.com
Address: 155 Rexdale Boulevard #502a, Etobicoke, ON M9W 5Z8
ACTIVE HEAT LTD Job Title: Heating and Cooling Mechanic Helper Location: Abbotsford, BC Salary: 21.00/Hour for 30-40 hours per week Job Type: Permanent, Full-Time Start Date of Employment (Approx.): As soon as possible Position Available: 03 Job Description: Active Heat is looking for helpers responsible for assisting a senior mechanic with basic HVAC systems installation, […]
Cook (NOC 63200) Captain's Boil is looking for an experienced and talented cook to join our team. We are a popular seafood restaurant chain that specializes in Cajun-style seafood boils. As a Cook at Captain's Boil, you will be responsible for preparing, cooking, and presenting our signature seafood dishes to our customers. Salary – $18/hr […]
Safetech Scaffolding are seeking a dynamic individual to provide overall reception and administrative support. The applicant will be friendly, welcoming and thrive in a positive, progressive atmosphere, respecting and valuing the diversity of individuals. We are looking for an individual who can contribute to our business operations and future growth. Job Tile Administrative Assistant Duration: […]